Please do not just buy because you like what you see. Read the description carefully. It is not our fault if the dress don't fit you or is too big on you. The measurements are in the product description to guide you. If an item had been returned to us due to size issues please note that you will be charged the Paypal transaction fees. Paypal charged sellers when a purchase is made and when a seller make a refund. There are times when a buyer want to cancel an order after it had been paid.
For this situation the buyer have 24 hours to cancel. We only provide 24 hours cancellation policy because we process and shipped each order as soon as we can. If the parcel already left the post office and in transit to you we cannot just re call the package.
If this happen you must ship back the item to us then you will be refunded the item's full price "without the shipping fees". The post office don't refund shipping fees. When a Seller refund a buyer Paypal charge transaction fees. This will be deducted from the buyer. Always check your Luulla inbox and your email once you made a purchase.
We are going to send you confirmations and tracking numbers within a 7 day period. During this days you MUST check your inbox. Don't be like other people who will just log back in after 3 weeks to complain without even reading that their items are shipped and the tracking information were provided. Saying bad words and awful things will not solve any issues especially if the neglect is on the buyers part.
Make sure that you have chosen the correct size before you buy. The measurement are included in the listing to provide buyers with a guide on how big or small the item is. Please follow this measurements to avoid purchasing something that wont fit.
If you are not sure about your size or you need help to convert your size please contact us by sending a message. We will gladly help you. Please do not tell me that item has a quality problem because we do quality checks on all items being shipped.
Every item is kept on it's original package straight from the factory. We have buyers making it an issue that the item do not look like the picture or the quality is not as what they have expected when the REAL reason is the item either don't fit or is too big because they did not choose the correct size. Do not guess your size.
You will receive what you have chosen so choose the correct size which will fit. Re check your name. Make sure that the shipping information you have provided is complete. We have received a lot of orders with incomplete names. This will make processing and shipping your order very slow. It will be hard for us to wait days and weeks for a response. As long as you don't reply we cannot ship your order. It is the buyer responsibility to provide a correct and complete name and address.
If within 4 days you did not reply to the messages we sent you regarding your complete name your order will be cancelled and you will be charged with the Paypal fees. If you have provided an incomplete address or a wrong name and the package was not released to you by your post office it is only fair that you take responsibility in this matter.
You are not going to get refunded if you have provided an incomplete shipping information during check out. We have no way of knowing what your complete address is. It is normal that if you are going to make a purchase you should provide a complete and correct shipping information.
We are not going to be held responsible if your address is not correct. We are very grateful to every body who have provided feed backs. But this past weeks I noticed that some people had left us with unfair negative feed backs.
Our shop is one of the best you will find in Luulla. We, as a team have work so hard to reach the amount of sales and trust we have now. It is not nice to leave a negative feed back when it is the buyers fault. A lot of people have chosen wrong sizes. Because they don't read the measurements indicated in the item listing. In the end we are getting blamed for it and they will say that it is a quality issue.
During holidays celebrated world wide or in our country, delayed package arrival is Normal. We deal with problems right away. Our customer service is online 8 hours a day. We are always willing to help. If there is some issues let us know. You cans end a message by going to your invoice page or email our customer service at beautyandthedress yahoo. Processing refers to the time we receive your payment for an order and the days of preparation.
This is NOT Shipping time. Processing time should not be included in counting how many days it took before an order is delivered. This ranges from 1 to 5 days depending on season, availability and demand. Every time you buy we have to check if the payment is successful and prepare your order for shipment. Please keep in mind we have "Processing Time" in our shop. We ship worldwide by Standard or Express.
Your order will be sent according to what shipping method you have chosen and paid for. If you choose Normal or Standard Shipping, please do not expect your order to arrive within 10 days or less. If you paid for Express Shipping please understand that there is a processing time of 24 to 48 hours before your order can be shipped.
Processing time is not included in Shipping and Delivery period. Shipping can take from 12 to 45 days. It depends on many factors like weather, customs clearance, holidays, method of shipping, availability, and your location. Some packages can arrive much faster than expected. Some packages can experience delays. Once the package left our country it is beyond of our control. We cannot speed it up or make it slower. If your package is delayed We will NOT issue any refund just because of this.
We have tracking numbers and tracking result proof that a package is shipped. We always ship packages on time. Fashion Wonderland is your one stop shop for all your fashion needs. We deliver high quality dresses,shoes and accessories. With over 4 thousand items to choose from, Fashion Wonderland caters to ever.. Women Dresses Women Tops. All Sweaters and Cardigans. All Coats and Jackets. All Trousers and Leggings. All Swimwear and Bikinis. All Bags and Purses. All Lingerie and Nightwear.
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